How to use the Employee
Assistance Program.
The Employee Assistance Program (EAP) is a free and confidential service provided by your employer that helps support you when you need it.
Call your EAP toll-free, any time,
24/7, 365 days a year:
Call us
If you're using the mobile app, you can call us with one tap from your smartphone.
Provide your name
and employer's name to an advisor. Your information will be kept confidential.
Share your concerns
If you're using the mobile app, you can call us with one tap from your smartphone.
Arrange with the advisor
Your advisor will confirm your employer and benefits, and note your preferred follow-up contact.
An advisor will discuss your needs and concerns with you, listen, and assess the situation. Depending on your situation, the EAP advisor may:
Work
with you to make a plan to resolve your issues or concerns.
Work
with you to make a plan to resolve your issues or concerns.
Work
with you to make a plan to resolve your issues or concerns.
Help
you navigate the EAP website for helpful resources, including articles, booklets, recordings, and more.
Help
you navigate the EAP website for helpful resources, including articles, booklets, recordings, and more.
Help
you navigate the EAP website for helpful resources, including articles, booklets, recordings, and more.
Refer
you to an EAP counsellor for short-term support.
Refer
you to an EAP counsellor for short-term support.
Refer
you to an EAP counsellor for short-term support.
Guide
you to resources in your community, such as a support group or helping agency.
Guide
you to resources in your community, such as a support group or helping agency.
Guide
you to resources in your community, such as a support group or helping agency.
Recommend
community support for long-term counselling needs.
Recommend
community support for long-term counselling needs.
Recommend
community support for long-term counselling needs.
The EAP is free.
The EAP is a service provided by your employer at no cost to you. That means that you pay nothing to use it.
However, if you accept a referral to services outside the EAP, you may be responsible for costs that may be associated with resources external to the EAP. The EAP advisor will work with you to find the most appropriate and cost- effective help to address your needs.
The EAP is free.
The EAP is a service provided by your employer at no cost to you. That means that you pay nothing to use it.
However, if you accept a referral to services outside the EAP, you may be responsible for costs that may be associated with resources external to the EAP. The EAP advisor will work with you to find the most appropriate and cost- effective help to address your needs.
The EAP is free.
The EAP is a service provided by your employer at no cost to you. That means that you pay nothing to use it.
However, if you accept a referral to services outside the EAP, you may be responsible for costs that may be associated with resources external to the EAP. The EAP advisor will work with you to find the most appropriate and cost- effective help to address your needs.
Frequently Asked Question’s
What is Mindstride and how does it work?
Where is Mindstride available?
What should I expect during my appointment?
How soon will I be able to schedule an appointment?
What types of medical conditions can be treated through Mindstride online appointments?
Are the doctors on Mindstride licensed and qualified to practice in Canada?
What if I need to see a specialist?
What if I require additional testing, such as blood work or imaging?
OHIP?
Can I use Mindstride for emergency health situations?
How is my privacy protected on Mindstride?
Frequently Asked Question’s
What is Mindstride and how does it work?
Where is Mindstride available?
What should I expect during my appointment?
How soon will I be able to schedule an appointment?
What types of medical conditions can be treated through Mindstride online appointments?
Are the doctors on Mindstride licensed and qualified to practice in Canada?
What if I need to see a specialist?
What if I require additional testing, such as blood work or imaging?
OHIP?
Can I use Mindstride for emergency health situations?
How is my privacy protected on Mindstride?
Frequently Asked Question’s
What is Mindstride and how does it work?
Where is Mindstride available?
What should I expect during my appointment?
How soon will I be able to schedule an appointment?
What types of medical conditions can be treated through Mindstride online appointments?
Are the doctors on Mindstride licensed and qualified to practice in Canada?
What if I need to see a specialist?
What if I require additional testing, such as blood work or imaging?
OHIP?
Can I use Mindstride for emergency health situations?
How is my privacy protected on Mindstride?
© 2025 Mindstride. All rights reserved.
Canadian Owned and Operated 🇨🇦
© 2025 Mindstride. All rights reserved.
Canadian Owned and Operated 🇨🇦
© 2025 Mindstride. All rights reserved.
Canadian Owned and Operated 🇨🇦