How to use the Employee

Assistance Program.

The Employee Assistance Program (EAP) is a free and confidential service provided by your employer that helps support you when you need it.

Get in touch

Call your EAP toll-free, any time,
24/7, 365 days a year:

Call us

If you're using the mobile app, you can call us with one tap from your smartphone.

Provide your name

and employer's name to an advisor. Your information will be kept confidential.

Share your concerns

If you're using the mobile app, you can call us with one tap from your smartphone.

Arrange with the advisor

Your advisor will confirm your employer and benefits, and note your preferred follow-up contact.

An advisor will discuss your needs and concerns with you, listen, and assess the situation. Depending on your situation, the EAP advisor may:

Work

with you to make a plan to resolve your issues or concerns.

Work

with you to make a plan to resolve your issues or concerns.

Help

you navigate the EAP website for helpful resources, including articles, booklets, recordings, and more.

Help

you navigate the EAP website for helpful resources, including articles, booklets, recordings, and more.

Refer

you to an EAP counsellor for short-term support.

Refer

you to an EAP counsellor for short-term support.

Guide

you to resources in your community, such as a support group or helping agency.

Guide

you to resources in your community, such as a support group or helping agency.

Recommend

community support for long-term counselling needs.

Recommend

community support for long-term counselling needs.

The EAP is free.

The EAP is a service provided by your employer at no cost to you. That means that you pay nothing to use it.

However, if you accept a referral to services outside the EAP, you may be responsible for costs that may be associated with resources external to the EAP. The EAP advisor will work with you to find the most appropriate and cost- effective help to address your needs.